We hope this page will help you know what you can expect while your pet is with us. If you have additional questions or concerns, please do not hesitate to let us know.
We provide medical care for pets 24/7. There is always a doctor on duty and dedicated nurses caring for your pet. Our staff works around the clock to provide patient monitoring, administration of treatments and medications, and ensure patient comfort. We are always here if and when you need us.
Do I need an appointment?
Your pet does not need an appointment to be seen by our emergency doctors. If your pet is experiencing an emergency, we recommend you come in immediately. We ask that you call us to let us know you are on the way to our facility. Please note that emergency cases are seen according to the severity of the illness. Sometimes the emergency service can be quite busy. Just like the human emergency room, there may be a wait. We will try to minimize your wait and will keep you informed of your pet’s status.
An appointment is needed for all specialty departments (cardiology, neurology ophthalmology, and surgery services).
Where is EPVMC located?
We are conveniently located in Upper Macungie Township, just off Tilghman Street. EPVMC is accessible by several major roads- Rt 22, Rt 309, PA turnpike, Rt 100, and Rt 78.
What kinds of pets are treated by the emergency service?
The emergency service treats predominately dogs and cats. The ophthalmology service sees several different kinds of pets- pocket pets, birds, small farm animals as well as dogs and cats.
How much will my pet’s care cost?
There is an examination fee for all services. An estimate will be created for additional diagnostic, treatment plans, and hospitalization. We will discuss the treatment plan and estimate. Please ask questions so we may help you understand your pet’s condition, prognosis, and our recommended treatment plan. We will be happy to discuss your pet’s condition with you- you are an important member of your pet’s healthcare team.
Besides your own form of payment (cash, debit, or credit card), there are additional options to help pay for the veterinary care for your pet.
CareCredit
Although we do not provide payment plans, we do accept CareCredit. CareCredit can help make the cost of care more manageable. CareCredit is an independent, medical credit card, which is accepted by many veterinarians, dentists, and other physicians. The card offers varying payment options with low or no interest for a period of time. You can apply online at www.carecredit.com or 1-800-677-0718 and the funds can be used immediately after approval. Please note that the cardholder must be present in person to use the card. Please speak to any of our receptionists for more information about this program.
ScratchPay
ScratchPay provides pet parents with simple, transparent payment loans. Apply for ScratchPay on your smartphone or desktop by going to www.scratchpay.com Check your rate and pick your payment plan. Get your pet the care they need.
Pet Insurance
Pet owners may want to consider purchasing a pet insurance plan for their pets. You can search for a variety of pet insurance plans online to compare prices and benefits. Pet insurance plans and providers vary in the coverage of certain conditions. Check with each individual pet insurance company for full details.
Will my veterinarian be kept updated on my pet’s condition?
We work closely with your primary care veterinarian in providing care for your pet. We will share information and keep your primary care veterinarian informed with progress updates about your pet. When seriously ill pets require hospitalization overnight or for several days, we are here for you and your primary care veterinarian to partner in the care of your pet.